Benefits of Magno IT Service Management & Outsourcing Programme
With our exceptional and consistent service levels and competent team, we manage your technology and business as per your requirements.
We pride ourselves in providing a high level of accessibility, reliable and detailed information and thorough after
care. We strive to go the extra mile to create a positive experience in working with Magno IT.
Magno IT Service Management Agreement
Our Service Management Agreement can be customised to support the specific needs of our client. We offer high
flexibility, including the possibility of adaptation to templates provided by our client.
Included in the Magno IT Service Management Agreement
The managed services contract reflects the agreements between Magno IT and our client regarding the following, in
order to set appropriate expectations among all parties:
What services, equipment and / or software applications are included and how they are delivered
Customers and MSPs roles and responsibilities
Limitation of liability
Fees and payment schedule
Support and escalation procedures
Policy regarding providing service outside normal coverage hours